Privacy Statement

The purpose of this policy

The purpose of this policy is to inform you of what to expect when Zenith Holidays Limited (“We”) collects personal information.  We are committed to protecting and respecting your privacy.  We are further committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it.

If we make changes to this notice we will notify you by updating it on our website. Zenith Holidays Limited will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Zenith Holidays Limited determines the purposes and way in which any personal data are, or will be, processed.

What information we collect

We understand the importance of your privacy and we consider the security of your information as paramount. When you browse our site, we do not collect personal information about you. Personal information will only be collected if you give it to us following a specific request for it. We may ask for personal information in a range of ways:

  • when you make a reservation or purchase something from our website or through our customer service team - by email, letter, fax, or on the phone
  • when you register with us, subscribe to our newsletter, enter competitions or similar
  • when you provide us with feedback
  • when you take part in our surveys

We do use 'cookies' to collect information about the use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can edit your browser options to choose not to receive cookies in future. Further, we may use cookies to keep track of the transaction from one page to the next.

We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email, address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may collect information about your visit to our website, based on your browsing activities. This information may include the pages you browse and products and services viewed or booked for example. This allows us to understand and enhance our offers and thus provide you with better products and services. Examples of use would include but is not restricted to reviewing the website entry and exit points and the numbers of visitors to our range of pages and sections of the Site and details of searches performed. We may use this information to measure the usage of advertising banners or similar products from the site.

Your personal details will not be passed to any third parties except where necessary to process your booking or enquiry. Where it is necessary to further your booking or enquiry, your details may be passed to countries outside of the UK and the European Economic Area. By submitting your booking or request to us you agree that we may use and transfer your personal information in this manner.

Your financial details, when provided on our booking form, will be processed for the purpose defined in the booking form and will not be retained or used for any other purpose.

Your Rights:

You are entitled to request the information held from Zenith Holidays Limited, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk.

We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it.

If you have any general questions about your rights or want to exercise your rights please contact admin@zenithholidays.co.uk

Our site may, from time to time, contain links to and from the websites of our suppliers, agents, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Should you need to contact us please write to:

Data Protection Officer Zenith Holidays, Bombers Cottage, Dwelly Lane, Edenbridge TN8 6QF or via admin@zenithholidays.co.uk quoting Security and Privacy Enquiry.

This privacy notice was last updated on 25th May 2018.

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